Terms of service

Last updated: October 23, 2026. Contact: team@duggie.io.

These terms are between you and Unicron Studios LLC ("Duggie", "we", "us"), 1651 Chamberlain Ave SE, Grand Rapids, MI 49506. They cover the Duggie website and the Duggie creative service.

The service

Duggie is a creative studio. Each month we make 20 custom static ad creatives for one brand, each delivered in Feed (4:5), Square (1:1) and Story (9:16) with ad copy (primary text, headline and description). We build them from your website and the details you confirm with us, and a person on our team reviews every file before delivery. Each batch is delivered as a ZIP to your private portal. You decide which creatives to run, and whether and when to run them.

Connecting a Meta ad account is optional. If you connect one, you can turn on either or both of these, and turn each off at any time:

Upload: we upload the approved images and ad copy into your ad account, to save you time. You decide whether and when to run them.

Performance reading: we read performance metrics for ads that use our creatives, to improve your future ads.

We use the access you grant only for the features you have turned on.

Your responsibilities

You have the right to use the brand assets, product details and claims on the website and materials you give us.

If you connect an ad account, you have the authority to connect it.

You check delivered creatives before you run them, and you remain responsible for your ads' compliance with advertising platform policies and the law, including any claims about your or your clients' offers.

You keep your login details confidential.

Ownership

Once the month a creative was delivered in has been paid for, you (and, for agencies, your clients) may use that creative in your own advertising without further fees. If you receive a refund under our money-back guarantee, you may also keep and use the creatives already delivered. We own the software and our templates and methods. We may use aggregate, anonymized usage statistics to improve the service.

No promise of results

We don't promise any advertising results, such as sales, leads or return on ad spend. Ad spend is billed by the advertising platform and is separate from our fee. Our 14-day money-back guarantee is described under Refunds.

Fees

The subscription is $500 per month per brand (per client brand for agencies), charged to your card through our payment processor Helcim when you subscribe and then automatically on the same date each month until you cancel. Each paid month includes 20 custom static creatives. You can cancel online at any time before your next charge date; you won't be charged again, and the batch for the month you've paid for is still delivered. Fees for a month that has started aren't refunded or prorated, except as described under Refunds. If a payment fails, we retry it, pause production after 5 days, and end the subscription if it is still unpaid after 10 days.

Refunds: 14-day money-back guarantee

If you're not satisfied for any reason, email us within 14 days of your first payment and we'll refund the full $500 to your card. No questions asked. The 14 days are measured from the date of your first payment, and you must ask by 11:59 PM Eastern Time on the 14th day after it. For example, if your first payment is on 2 November, you can ask until 11:59 PM ET on 16 November. The window doesn't change based on when your first batch is delivered.

To ask, email team@duggie.io from your account email, reply to any email from us, or use the Request a refund button in your workspace. We refund the full amount to the card you paid with, through Helcim, within 2 business days of your request; your bank may take 5 to 10 business days to show it.

Asking for a refund also cancels your subscription, so you won't be charged again, and we stop work on any batch not yet delivered. You keep the creatives already delivered.

The guarantee covers the first payment only; later monthly payments follow the cancellation terms under Fees. It applies once per brand (for agencies, once per client brand).

Future service after a refund: we never ask why you want a refund, and the refund is never conditional on anything. As a policy, once a refund has been requested, we don't offer the service to that customer again in the future.

Liability

The service is provided "as is". To the extent the law allows, our total liability is limited to the fees you paid in the three months before the claim.

Ending the service

You can cancel online at any time before your next charge date. We may end the service at the end of a billing period with notice. You can disconnect a connected ad account at any time in the app or in your Meta settings. On request, we delete your data as described in the privacy policy.

New optional features

We may add new optional features to the service. Any feature that needs new access to your ad account, or a new permission in Meta, will only be used if you separately opt in and grant that permission. Until you do, we won't use it, and you can turn it off at any time.

Changes

If we change these terms, we'll update the date above and tell active subscribers by email before the change takes effect.